Sienna Daniel and Sean Segal, along with host Mike Palmer, discuss the work they do at Escalate, a company focused on upskilling frontline workers. Sienna and Sean share their backgrounds in education and workforce development, explaining how their experiences led them to start Escalate. The conversation delves into the high costs associated with frontline worker turnover and how upskilling can help retain employees by offering career advancement opportunities.
Sean details Escalate’s strategy of initially pitching retention solutions to employers, using that time to upskill workers for middle-skill roles. Sienna emphasizes the urgent need for workers to fill open middle-skill positions that require some training but not a four-year degree. The discussion also covers how Escalate utilizes AI, chatbots, and personalized learning to deliver flexible and accessible training customized to each learner.
Looking ahead, Sean and Sienna foresee significant opportunities arising from an impending labor shortage. They believe this will prompt companies to explore untapped talent pools rather than exclusively hiring college graduates. As the conversation wraps up, Sean issues a compelling plea for employers to enhance their support for and upskilling of frontline workers.
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