In case your train journey is cancelled or delayed, you might be eligible for a full refund from the ticket retailer or compensation from the train company.
Wondering how to apply for a train refund? The Money Saving Experts from Martin Lewis are here to guide you.
If you have purchased a single-use ticket, you should qualify for a partial or full refund in case of train delays due to strikes.
Train delayed by over 30 minutes. Children are cold and upset. No waiting room open despite a wet and wind-swept platform. Trying to do the right thing but the state of British railways is a joke. @northernassist @AndyBurnhamGM pic.twitter.com/aTH6FE1In6
— Mathew Street (@welsh_yorker) October 20, 2024
Despite common belief, a full refund is not guaranteed for train delays, as it depends on the duration of the delay.
Most train companies now operate a ‘Delay Repay’ system.
How the ‘Delay Repay’ system functions
This system ensures compensation is provided regardless of fault for the delay.
The timings for compensation are as follows:
If delayed by 15-29 minutes, you’ll receive 25% back (12.5% off a return ticket)
If delayed by 30-59 minutes, you’ll receive 50% back (25% off a return ticket)
You’ll get 100% back for delays of 60-119 minutes (50% off a return ticket)
You’ll get 100% back for delays of 120+ minutes on a single or return ticket
Recommended reading:
How to claim a refund
Let’s face it, most of us give up when trying to obtain a train refund due to the complex rules, links, and varying company policies.
Nevertheless, despite attempts to confuse you, submitting your claim can be straightforward.
Keeping that in mind, Martin Lewis has outlined these five steps to follow to claim compensation for delayed and cancelled trains (assuming you did not use your ticket on another service):
Identify the train company operating the service and determine the amount you can claim back.
Note down the delay and the reason for it. Complete the claim form – available online or by request from the station or by phone.
Retain your tickets – you will need to take a photo or scan them if applying online, or mail them to the train company if claiming by post. Submit your claim directly to the train company, even if you bought your tickets through a third-party reseller.
Apply within the 28-day time limit.
If your claim for compensation or a refund is denied, escalate it to the Rail Ombudsmen or independent watchdog Transport Focus.
Best of luck!